At Hekala, we are dedicated to getting your orders to you as quickly and efficiently as possible. All of our packages are shipped from the 19 Lansdowne Pl, Hove, Brighton and Hove, BN3 1HB, United Kingdom via Royal Mail. We offer one shipping option for your convenience:
Free Shipping: This option takes 2-4 business days and is available on all orders.
Please note that order processing can take 1-3 business days before your order is shipped.
If you have any questions about your order or shipping, please don't hesitate to contact us at Support@Hekala.com or call us at 07507 561273. We are always happy to help. Thank you for choosing Hekala for all of your kids toys needs. We hope you enjoy your purchase.
We have a 30-day return policy at Hekala, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Support@Hekala.com or call us at 07507 561273. Please note that returns will need to be sent to the following address: 19 Lansdowne Pl, Hove, Brighton and Hove, BN3 1HB, United Kingdom
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Returns Shipping Cost, We offer free returns.
You can always contact us for any return question at Support@Hekala.com
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Please get in touch if you have questions or concerns about your specific item.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at Support@Hekala.com or call us at 07507 561273.